Shipping & Returns

Shipping Policy

We offer European Union-wide deliveries with DHL.

 

We roast all coffees per order and ship the orders out once per week. We take in orders every week until Tuesday at 8.00 o'clock. All orders arriving before this will be shipped on the same week Wednesday. And all orders arriving after this will be shipped out the next week.

Return & Exchange Policy

If after your purchase you for some reason decide not to want the product anymore you have the right to return the item/items you have bought within 14 days of purchase (unless the item is clearly personalized). ​

Informing us and sending back the product


If you wish to return something you have bought from our online shop, you must simply let us know via email that you wish to cancel the purchase within 14 days of purchase.

You can send your cancellation notice by email to: hello@populus.coffee

Or if you wish to use the contact form on our website, you can find it here.

We will then provide you with a model withdrawal form, but filling this isn’t necessary. Informing us and sending back the product may happen at the same time but you have another 14 days to return the product after you have informed us of the cancellation.

 

Shipping fees and return fees

 

After we receive your returned items we will then refund your money asap (but at the latest within 14 days). The refund will include any shipping fees you have paid when the purchase was made unless we have made a special arrangement for shipping as per your wish. The return shipping of the canceled items (unless they are somehow flawed) will happen at your expense.